Techdow is defined as an independent training provider (Centre Number 31136) by Highfield Qualifications.

This policy explains how Techdow Pharma England managed the training content published and certified through the Highfield e-Learning Platform.

Scope

All training given via Highfield e-Learning, for which TECHDOW provides the educational content.

TECHDOW provides training in the correct use of INHIXA®, thromboembolic diseases and the prevention of needlestick injury.

Definitions

Sustainability

The training is comprised of practical, onsite training or training via Teams, followed by an online training and examination. Fully trained healthcare professionals should ensure a more sustainable clinical approach through less wastage of incorrectly used doses of medicine, reduced incidence of needlestick injury and fewer adverse events related to incorrect use.

The onsite training requires the travel and physical presence of a TECHDOW training representative to physically train about the correct use of the INHIXA®. The onsite training visits should be arranged to ensure that emissions in relation to staff business travel are no higher than absolutely necessary. In addition, the provision of training materials online and electronic issue of the training certificate help to make the training process more environmentally sustainable and reduce use of resources related to travel and printing.

1. Our Approach to Quality and Standardisation

a. The framework to ensure high quality, accurate training materials is managed through our copy approval system and compliance with the ABPI Code of practice, which requires that all pieces utilised for training are subject to formal copy approval and are re-certified every two years.

A meeting to discuss Highfield e-learning, its feedback and any amendments that may need to be made is scheduled for every quarter. During this, the Junior Brand Manager will update the Managing Director with any information relating to Highfield e-Learning and a discussion on how to proceed will take place.

This may include the update of materials on the course, copy approval of further materials, feedback, complaints, process updates or any information provided by Highfield.

A meeting may be scheduled outside of these time frames, if deemed necessary.

2. Monitoring and Feedback for Training

a. The feedback form can be emailed to each hospital that has received training, with a request to obtain feedback from the trainees. Feedback will be sent to the Junior Brand Manager.

b. Feedback may also be received by any TECHDOW employee or group email inbox. All feedback must be promptly sent to the Junior Brand Manager for action.

c. Any feedback can be raised to the Managing Director to determine whether updates are required to the training materials or other elements of the course.

The discussion and outcome will be minuted, with any actions assigned to the appropriate delegate. Minutes will be stored in the Educational Services & Promotion folder.

3. Complaints

a. Trainees wishing to raise a complaint about the training or the exam are directed to Medical Information (medinfo@techdow.co.uk) in the online training. Medical Information will send the complaint to the Junior Brand Manager, who will draft and send a response.

b. All complaints will be logged in the Training Complaints Register.

c. An acknowledgement will be sent to the person raising the complaint withing two working days.

d. The Junior Brand Manager will promptly investigate all complaints and respond via email to the person raising the complaint.

Complaints should be managed via the Deviations procedure (SOP-025) and any corrective or preventive actions that are identified through the deviation should be explained in the email response to the person raising the complaint.

Investigations should ideally be completed within 30 days of the complaint being raised, wherever possible, but it is more important to conduct a full and thorough investigation, which may take longer to complete properly.

The response email will also provide details on how to raise an appeal with Highfield e-Learning, should the person raising the complaint be dissatisfied with the response.

4. Material Publication, Review and Update

a. As per pharmaceutical industry requirements, all materials for training must be certified via our copy approval process (SOP-040) prior to publication.

b. The Junior Brand Manager must also ensure that any proposed updates to the training materials or exam questions are circulated to Highfield Qualifications for review and approval.

c. Publication of training materials is managed by Highfield Qualifications, in accordance with their own procedures.

5. Staff knowledge and internal training on procedures and policies

a. Training procedure is detailed in SOP-021.

b. All TECHDOW employees retain a formal training record.

c. All roles within TECHDOW are recorded on the Training Matrix and personnel in those roles are trained on relevant quality standards, policies and procedures as identified and defined in the training matrix.

Training for all staff is refreshed annually for identified relevant quality standards and whenever an identified, relevant procedure or policy is newly published/updated.

The effectiveness of training for quality standards and procedures is assessed via a training exam, as defined in the Training procedure.

Current versions of policies, procedures and training courses on quality standards are published on the TECHDOW intranet for reference.

TD-081b v2 November 2025